Weizmann Impex Service Enterprise Ltd

 

CUSTOMER GRIEVANCE REDRESSAL

 

Level I

Customers for any complaints or for any assistance can contact our Customer Care Contact Centre or email us at the below phone numbers or email id.

 

Customer Care Phone Numbers – 022 -40172555

Customer Care Email ID – jaldicash@weizmannimpex.com

 

The complaint resolution timelines are as follows:

Sr. No.

Complaint Type

Estimated Timelines

1

Money Transfer - Load or Send Money

7 Working Days for reversal or credits

2

Successful transaction but beneficiary account not credited

7 Working Days for reversal or credits

3

Wallet related issues

2 - 5 Working Days

 

Level II

If any Customer is not satisfied with our response, they can escalate the query to our customer grievance redressal committee at the below email id or write to us at below postal address.

 

Name of Nodal Officer – Mr Vijay Pai

Contact No. of Nodal Officer – 022 62121500.

Customer Grievance Redressal Committee Email ID - escalations@weizmannimpex.com

Customer Grievance Redressal Committee Postal Address - Customers Grievance Redressal Committee, Weizmann Impex Service Enterprise Ltd, 192, Kitab Mahal,2nd Floor DR D.N. Road,Fort Mumbai 400 001, India

 

The Committee shall resolve every grievance within 12 working days from the date of receipt of the grievance. 

 

For further details on our Customer Grievance Redressal Policy, please click here

 

Ombudsman Scheme for Digital Transactions

The Reserve Bank of India has introduced the Ombudsman Scheme for Digital Transactions with the object to facilitate the satisfaction or settlement of complaints regarding digital transactions undertaken by customers.

 

To view the details of the Ombudsman Scheme for Digital Transactions, please click here